What is Services Beyond the Meter?
Services Beyond the Meter is a fantastic programme that has been embedded into Cadent to support their customers who could potentially be left in a vulnerable situation.
The programme offers a wide range of support services to keep people warm in their home.
These services are:
- Appliance repairs and replacements
- Carbon monoxide investigations (CMDDA1)
- Gas appliance safety checks and services
- Welfare and safeguarding products
- Free energy and carbon monoxide advice
Certain eligibility applies, such as being on the PSR or meeting further eligibility criteria such as household income etc.
Cadent, continues to show their unwavering dedication to safety, customer support, and industry leadership through our VCMA funded 'Services Beyond the Meter' (SBtM) programme.
Hear from Earl Richards, Technical Manager at Cadent as he discusses the Services Beyond the Meter programme.
Earl began his career as a Gas engineer specialising in installation, service, and repair, and has worked for Cadent (formerly National Grid) since 2010.
Earl joined as a metering operative and later transitioned into the role of an emergency first call operative. His journey within Cadent has seen him excel in different areas across, Smart Metering, Hydrogen conversion and Downstream operations. Earl played a pivotal role in initiating the Services Beyond the Meter programme, where Cadent harnesses its engineers to conduct CMDDA1 investigations and appliance works to support customers in vulnerable situations. These initiatives have too been adopted by other networks in some capacity.
Earl is now working to scale the Services Beyond the Meter programme across the Cadent networks. and ensure the programme becomes an embedded and efficient process within Cadent's broader framework.
