Services Beyond the Meter

When Cadent responds to a suspected carbon monoxide (CO) leak, they may need to turn off the gas supply at the meter if CO is present. This is done to ensure the safety of the customers, but it also means they will be without heating, hot water, and cooking facilities.

Typically, the interruption to the gas supply is short, but in some cases, it can be longer, especially if there are issues with the customer's internal gas pipework or appliances.

Customers who are facing financial difficulties have previously had three options when their gas appliance is isolated and condemned by the gas distribution network (GDN). They can choose to remain without gas, which may be inconvenient, they can risk reconnecting the gas themselves, or they can take out credit to cover the cost of repairs or replacements.

Hear from Earl Richards, Technical Manager at Cadent as he discusses a fourth option; their Services Beyond the Meter programme. A range of additional services that are designed to help customers get their households and appliances back on gas.