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Tuesday, July 03, 2018

SSE forced to compensate customers after delay during tariff switch

SSE forced to compensate customers after delay during tariff switch

SSE has paid out £190,000 in compensation to customers after it withdrew from a partnership with social enterprise Ebico, and failed to quickly move customers onto another tariff.

Suppliers have 49 days to move customers onto a new tariff if the one they are on is withdrawn, but SSE failed to comply with its licence by taking almost six months to switch customers over.

On Thursday, SSE said it had compensated all the customers affected and had a customer support team for those who needed further help.

Ofgem did not pursue formal action against SSE because the company had taken steps to help affected customers.

 

Read more at The Telegraph.