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Thursday, May 17, 2018

British Gas loses 110,000 customer accounts

British Gas lost 110,000 customer accounts over the first four months of the year but remained on track for its full-year targets as the cold weather saw customers turn up their heating.

British Gas loses 110,000 customer accounts

Centrica, which owns the energy firm, said the exodus - amid intense competition - had slowed compared to levels seen last year.

It was not the only one of the Big Six energy firms to see large numbers of customers leave, with npower on Monday reporting a fall of about 120,000 customer accounts in the first quarter of 2018.

Centrica also reported an "exceptionally high level" of boiler breakdowns during the wintry weather in February and March, including its busiest ever week for repairs when it fixed 145,000 - as well as an uptick in customer complaints.

The higher level of call-outs was likely to result in a fall in half-year profits for the supplier's services division, Centrica said.

British Gas, which is the UK's biggest supplier, said last month that it was to hike household tariffs by a typical £60 a year, in line with increases also announced by most of its Big Six rivals, and blamed it on rising wholesale prices as well as the cost of implementing government policies.

 

Read more at Sky News.